NHS login lets you access a variety of NHS digital health and care websites and apps. The first time you set up your NHS login, you will need to prove who you are.
How to set up your NHS login
You can set up your NHS login (username and password) using only your email address and mobile phone number. This will only give you to access the basic levels of service. To access personalised services such as booking appointments, repeat prescription ordering and to view your medical health record you will need to have your identity verified. You can do this either through the NHS Login service; or you can obtain registration details from your GP practice.
Prove your identity online using NHS Login
You create an NHS login account by the ‘prove who you are’ service without the need to contact your GP. To do so you will be required to take a picture of one of the following documents:
- UK or European driving licence
- European national identity card
NHS Login provides guidance to make sure you have uploaded images that meet the acceptance criteria; this includes ensuring all four corners of your passport are clear and that there is no glare so your image can be clearly reviewed for approval. Once you have uploaded an image of your identity document, you are also required to record a short video of your face while you say 4 numbers. This is part of the security checks to match you to your identity, ensuring you are who you say you are.
For more information about using I.D. to prove your identity please follow this link: Use photo ID to prove who you are.
Using NHS Login without an identity document
If you would like to create a NHS login account without a valid identity document, you will need to contact your GP practice for your online service registration details.
If however, you are already registered for your GP surgery’s online services you will have already have had your identity verified . You can use this information to login to the NHS App. This NHS guide: What to do if you do not have photo I.D, provides full details of the process.
Support with using a smartphone
If you need help with using a smartphone and downloading an app, Digital Unite has a number of informative guides which will take you through the process step-by-step.
If you have an iPhone, you’ll find the iPhone guide here.
If you use an android phone, you'll find the right guide here.
Last updated 16/03/21