The NHS app gives you the ability to get access to advice, support and information to help you manage your health in one handy app! You will need to create an NHS login to use most of the services on the app. You need a smartphone or tablet computer to use the NHS app. It is constantly evolving, so what you can do on the app may change over time.

Current functions include:

  • Checking your symptoms.  
  • What to do when you need help urgently.
  • Booking and managing appointments at your GP surgery.
  • Ordering repeat prescriptions.
  • Securely viewing your GP medical records.
  • Registering to be an organ donor.
  • Selecting how the NHS uses your data.

All GP practices in England are connected to the NHS App. This means that anyone aged 13 and over and registered with a GP practice in England can use it. Before you can use all the services you need to verify your identity.

1. Downloading the app

You can download the app from Google play or the iTunes stores.

2. Using the app

For help with using the app, visit these NHS help pages.

3. Registering for the NHS app

You can access the basic level of services in the NHS App without needing to prove your identity. If, however, you would like to access services such as appointment booking, ordering repeat prescriptions and your medical record, you will be required to prove your identity in order to be matched to your health records.


Prove your identity online using NHS Login
If you have up-to-date photo identification you can create an NHS login account online without the need to contact your GP. To do so you will be required to take a picture of one of the following documents:

• UK or European driving licence.
• Passport .
• European national identity card.

NHS Login provides guidance to make sure you have uploaded images that meet the acceptance criteria; this includes ensuring all four corners of your passport are clear and that there is no glare so your image can be clearly reviewed for approval. Once you have uploaded an image of your identity document, you are also required to record a short video of your face while you say 4 numbers. This is part of the security checks to match you to your identity, ensuring you are who you say you are.

For more information about using I.D. to prove your identity please follow this link: Use photo ID to prove who you are.

Using NHS Login without an identity document

If you would like to create a NHS login account but don't have a valid identity document, you will need to contact your GP practice for your online service registration details.

If you are registered for your GP surgery’s online services you will have already have had your identity verified in order to obtain registration details. You can use this information to login to the NHS App. For further details rad the What to do if you do not have photo I.D guide from the NHS.


Support with using a smartphone

If you need help with using a smartphone and downloading an app, Digital Unite has a number of informative guides which will take you through the process step-by-step.
If you have an iPhone, you’ll find the iPhone guide here.
If you use an android phone, you'll find the right guide here.

Last updated 16/03/21