Julian's story: making video contact

Julian Rudd attended a computer class in 2000, ended up helping out and has been a Digital Champion ever since! He particularly likes helping people get the digital skills to connect with others... 

This to me is what it’s all about, helping this gentleman make contact with his family in a better way. It was very gratifying and really sums up why I do the Digital Champions. I really love that little surprised look on their faces when they realise they can do something or have made contact with someone they have not contacted in years.  It makes me feel that I have made a difference to someone's experience and it gives me a great buzz.

Julian Rudd
Digital Champion

A person came to the digital champion group not knowing a lot about his laptop. After a couple of weeks he said that his daughter in Canada wanted to talk to him on video calls. 

We worked together on his laptop, making notes as we went. I could see that he was getting very excited at the prospect of seeing his daughter and her family in Canada on the video calls. 

We eventually got it all set up and he wanted to make contact straight away he couldn't wait till he got home! We talked about the time differences and he knew that it was early evening in Canada. We then went through the process again making sure his notes were all good and he just hit the video sign in the top of the chat box.

It turned out his daughter was in and she was really surprised and of course very happy they could see each other! He explained I had been helping him an she thanked me and I turned the laptop back to her dad, this was getting very emotional for them both and a few tears were shed and I moved away so they could enjoy the call.