Want to get everyone in your organisation to start thinking in digitally inclusive ways? Inspire raises awareness of the issues around digital inclusion across any organisation in any sector, and at every level.
How does it work?
- A single session unpacks digital inclusion and the crucial importance of digital skills in the modern world.
- It galvanises people to do something practical and positive about it.
- Everyone understands why it matters to them and to their organisation, underpinning digital transformation.
- The organisation starts to work in new ways. Products and services are designed and delivered to be digitally-inclusive as standard.
Practical Details
- Standardised, CPD certified training.
- A single session completed as eLearning (about 40 minutes) or in a workshop (1-2 hours).
- Rolled out in small cohorts or at scale. The more you buy the cheaper it gets.
- Ready-to-go. With a structured framework, support and resources to set-up and run, and quarterly webinars to keep you on track.
- Built-in tools to easily monitor progress, measure impact and manage reporting.
- Corporate package comes with strategic planning and reporting as standard.
Here's more about the details and costs.
We’re using Inspire to amplify our business-wide commitment to Digital Inclusion and help our people to do something practical about it....
It’s motivating everyone to get involved and generating great engagement with our Digital Inclusion mission. It’s all measurable so it’s easy for me to demonstrate impact to the rest of the business.
Sally Caughey
Head of Digital Inclusion, Capgemini
What happens to people who've done Inspire?
Our long term goal is to change not just the way people think, but the way they behave. Inspire encourages people to take action via a pledge to help someone they know with a digital skill. This makes the issue personal and relevant. People gain:
- New understanding: everybody knows what digital inclusion is, why it matters to society and to the organisation. This knowledge is not siloed but spread throughout the organisation.
- New ways of thinking: people realise that digitally inclusive thinking is enabling and helpful. It becomes an integral part of what they do.
- New ways of behaving: People identify ways to support others. They can spot new opportunities and design and deliver services that have digital inclusion woven through them.
In planning for digital inclusion from the start of something rather than firefighting afterwards, we can ensure that it’s included in budgets and that we have the best people in place for delivery.
We’re not missing opportunities or wasting resources which is what happens when digital inclusion is an afterthought.
Jess Flack
Digital Inclusion Lead Officer, Essex County Council
How does it benefit organisations?
We have two basic versions: one for corporate clients and one for public/ voluntary sector. The content in each is tailored so it's super specific and relevant.
Public and voluntary sector clients use Inspire:
- as standardised, CPD certified training, used across the entire organisation at speed and at scale.
- to educate everyone, including senior leaders, councillors and those in non-customer facing roles about how digital inclusion impacts the organisation.
- to complement more in-depth training on the Digital Champions Network for those working in the community
- to change behaviour, for example to increase the numbers of Equality Impact Assessments which proactively consider digital exclusion in projects.
Corporate clients use Inspire:
- to turn digital inclusion strategies into practical action.
- as the base of coherent, meaningful volunteer programmes.
- to meet CSR/ ESG targets.
- to create new opportunities via new ways of thinking, for example it's the basis of a growing number of successful social impact bids.
- to train frontline staff for example, NFU Mutual have a version of the course with their colours, branding and language.
Corporate case study: Capgemini
As a transformational technology organisation, Capgemini recognise their responsibility to tackle the digital divide. They offered digital volunteering opportunities but realised their digitally-savvy staff didn't understand the scale and depth of the issue. So we co-created Inspire with them.
They now have more than 2000 Inspire graduates, it's part of their onboarding process for new colleagues, and they're widening their focus to include ESG/ social impact bids, like Let's Get Digital. Inspire has been instrumental in:
- Raising awareness of digital inclusion and helping staff understand digital literacy as something everyone can contribute to via networks they already have.
- Providing a foundation for wider volunteering programmes to help everyone from beginners to coders.
- Engaging staff and improving soft skills, like active listening.
- Spreading digitally inclusive thinking into new business.
Public sector case study: Keele University
The School of Allied Health Professions at Keele University used Inspire with a cohort of physiotherapy students. As healthcare becomes increasingly digitised, it's vital they help (often elderly) patients manage their health online. But students are usually "digital natives" who grew up in a digital world. Digital exclusion can be hard for them to appreciate: 68% started the course saying they knew "nothing or very little" about it.
They attended an in-person workshop, working through the course together. 80% went on to pledge action there and then. Some then completed in-depth training on the Digital Champions Network and volunteered in their communities.
