Digital inclusion is everyone's business and needs to be re-imagined.

Because no one approach and no single organisation, agency or even government can own or deliver digital inclusion. We need to reimagine the models and delivery methods to make our society truly inclusive. 

Emma Weston OBE

We believe...

  • Digital inclusion is a gateway and an enabler. Modern, everyday life in all its manifestations – personal, vocational, social, civic, economic, political – requires it.
  • Digital exclusion is a systemic, compound and complex issue. Its salve will be a systemic, compound and conscious response and most of us have a role to play.
  • We cannot afford to think about digital inclusion as a ‘project’ (time and output boundaried) or a ‘programme’ (time and outcome boundaried).  
  • Digital inclusion needs to be everyone’s continuous practice, default behaviour, working assumption. It needs to be a shared endeavour.
  • And it needs to be re-framed as investment not cost.

These essays by our CEO Emma Weston outline what we believe needs to happen practically and realistically to make our society truly digitally inclusive. Do get in touch with Emma via LinkedIn if you'd like to discuss or contribute!

 
We believe digital inclusion is...
one woman helps another with a tablet
A Customer Service

We need to change the lens on how we deliver digital inclusion, which means we also need to change our conception of it. If your organisation has workers or customers or service users, it needs to be digitally inclusive.

Re-think the role
two men laughing at a computer screen
 About supply and demand

Re-imagining delivery is be an important part of how we become digitally inclusive.  

We need updated wide-eyed thinking about models, money and stakeholders.

Re-imagine the models
2 older people looking confused at a computer
Capacity-based

Building inherent delivery capacity within an organisation is the only sustainable, scalable, cost-effective way to deliver digital inclusion. But how do you do it?

Owning and growing
houses of parliament
Political

Government can't fix digital exclusion alone but it needs to do something. This was written just before the election in 2024. The government's changed but the ideas still hold...

It starts at the top

Digital inclusion is not a project or a programme. It needs to be a continuous practice, a default behaviour, a working assumption.

Emma Weston, OBE
Digital Unite