Quotes about knowing what people want
a resident coffee morning to understand what digital skills support their residents actually needed so they could build a plan. Through this they discovered that residents often owned devices but didn’t know how to do the basics. Residents also wanted to learn more about social media and video calling. There was also a high percentage of residents needing advice on what device suited their needs before they purchased one.
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Link up with community groups
Local community groups are a valuable place to reach the people you want to help. SHP have teamed up with one of their residents’ associations who have created a Facebook group. The Champions are offering their help to residents with using Facebook to boost participation and this is leading to similar conversations with other groups about their online residents’ pages.
1. Don’t just rely on “facts and stats”
“Get to know people on the ground." Digital Kent spent time finding out was happening across the county. "Digital Engagement officers went out and they spoke to everyone and anyone. When people are trying to set things up like this – you’ve got reports, dates, numbers, facts and figures. But it's one thing having the data, actually going out and talking is completely different. We started working with people and speaking to them about their challenges – that had a huge impact on how we approached it."
Drop in services- dealing with people's immediate needs
Run a pilot project
Gather feedback
Look at Essential digital skills
Adapt
Mapping digital inclusion toolkit
Mapping Digital Exclusion in London - LOTI Toolkit - Google Docs
Tips for understanding what people want
https://www.digitalunite.com/knowing-what-people-want