Lots of our clients are local authorities. In fact we work with more local authorities than any other kind of organisation. We know the financial and social pressures they face and the crucial importance of embedding digital inclusion across their organisations.

Our clients range in size from County Councils, like Kent that run 500+ Champions to smaller Town Councils, like Knowsley, that have ten. In some councils, we're used by one setting, like libraries in Allerdale. In others, Champions are used across a range of services and in partnership with voluntary organisations, as in Bexley.

Whatever the size, complexity or simplicity of your project, we can help!

Why run a Digital Champions programme?

  • They are a crucial part of the of the “digital inclusion triangle” of devices, data and skills.
  • We know people don’t use digital services without human help. One in four beginners give up without ongoing support. This rises when users aren’t digitally confident at the start.
  • We know that successful inclusion programmes are most efficient when they deliver support via organisations that are already supporting people, whether that’s libraries, community support groups or front line staff. Digital Champions programmes tap into this trusted, existing network.
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How can we help?

  • Our programme is ready-to-go with award winning training and resources to turn staff and volunteers into Digital Champions.
  • We provide tools and support for Project Managers so they can run and monitor your project easily and efficiently and measure its impact right from the start.
  • We have tiered levels of project management so if you're running a big cross-county project, you can run up to 10 separate sub-projects within it, each with it's own managers and reporting. 
  • It's excellent value for money: you can help someone become digitally confident for around £4 a person.
  • It’s scalable and adaptable: you can grow the project with more licenses or tailor the content for different Champions.  
  • We have resources to help users with extra barriers to entry, like memory problems, dexterity issues, or low levels of English. These are particularly useful for local authorities who often have service users with complex needs.  We also courses for particular tools, like the NHS App and using Zoom, as well as training for organisations who want to up skill colleagues as well as service users.

Is the Digital Champions Network for you?

Find out more about how we can help you deliver digital inclusion:

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Find out more

  • Check out the resources on Digital Inclusion Toolkit, and their work with 100% Digital Leeds. They've come up with a brilliant resource to help any council set up a digital inclusion programme.
  • This report from Data Poverty Lab on Local Communities and the internet ecosystem looks at how to scale projects within the community.
  • This report by Age UK London looks at what happens when public services go digital but don't take their users with them. 
  • Read some of our case studies with advice based on the experience of some of our local authority clients - from finding champions to working in partnership networks.

Talk to us and find out how we can help you

How can a Digital Champion approach help your organisation?

Take our online assessment to find out. 

It takes 10 minutes. There are no strings attached. At the end, you get a tailored report with recommendations and a free, practical guide to running a Digital Champions project.    


Get started with our interactive planner.