Why doesn't managing health matter to health organisations?
We've noticed that health organisations don’t rate teaching people digital skills to manage their health in their priorities as highly as other types of organisations. On average it’s a 3 out of 5. For Local Authorities, for example, it’s a 4. But until now, we've not understood why...
This quarter, 100% of health organisations list "their workforce" as people they want to help. For 50%, helping their clients/ patients is also important but for half, their workforce is their target. This fits with a couple of trends...
- All jobs now have digital touch-points: - whether you're a delivery driver or a cleaner you need some digital skills, to for example, to manage your shifts or read your pay slips.
- Traditionally, healthcare hasn't been very digital but digital skills have become increasingly important across the sector.
- Only 37% of people working the medical sector have the full set of Essential Digital Skills for Work.
So it's not that that health care organisations don't value helping patients manage their health online but that they also understand the importance of training employees.