If you are helping someone to develop their digital skills remotely, safety can feel like an intimidating issue. We know that online safety is often one of the biggest barriers to getting online and there are lots of other questions to think about too. What do you need to think about in terms of your own safety? What is your duty of care to your learner, and how do you ensure that your learner is set up to be safe online? This quick guide breaks it all down for you.
Keeping yourself safe
Keeping your learner's data safe
What to do if you think your learner is vulnerable and in need of additional support
Setting your learner up to be safe online
Fears about online safety can be a huge barrier to being online and it’s important that your learner should be set up securely and not vulnerable to safety pitfalls.
When you first start to work with a learner, check the following with them:-
- Is their device’s operating system up to date?
- Are their security settings up to date – is their firewall on?
- Do they have a secure connection to the Internet?
You could get them to tell you what device and operating system they have before you have your first session, so that you are able to do a bit of research into how to run the necessary checks before your first session.
It's important to check that they are using a reputable Internet provider and not using a free, insecure network like those used in a café or library. It’s unlikely that they would be at this time but important to check nonetheless.
Helping your learner to stay safe online
More resources on online safety
Now that you've thought about who to help and how to find them, here are some suggested next steps on your journey to become a Remote Digital Champion.