- The important thing when helping someone remotely is to go slowly, be patient, and be encouraging about what they have achieved. If you aren’t screen sharing and so can't see what your learner is seeing, as far as possible mirror what your learner is doing by using the same applications and browsers on your computer.
- It may take a few sessions for you and your learner to be more confident with this form of support but stick with it!
- Be creative and flexible: an example is that if your learner can't share their screen with you, but is able to video call on a Smartphone, you can speak to them in this way and ask them to point the camera at the screen to enable you to see what they are doing.
- We have a complete guide to help you with your approach and you can read this here.
Things might not always go smoothly, so make sure you have a back-up plan! For example you could switch the session to a telephone conversation instead and send the learner activities to do by email.