News and views

100 people have donned new Digital Champion capes in recent months as they have been helping people to stay connected and stay informed during Covid-19.

There's no doubt that the last few months have been, well, different.

We’ve been chatting with lots of our Digital Champions about how they provide digital skills support - whether that's remotely or face-to-face.

Here is a quick-fire round-up of some of the top tricks and tips...

When it comes to engaging people with digital technology, motivation has been a steadfast and stubborn barrier. This has been reflected in research many times over. Indeed, last year’s UK Consumer Digital Index from Lloyds showed that, of the 4.1 million people in the UK who are offline, three million (75%) had no interest in understanding the benefits the Internet can offer. Nearly half (47%) said that ‘nothing’ would get them to go online

Online learning has been around for a long while but its popularity has exploded over the past few months as people use their time during lockdown to build their knowledge and skills. Indeed, Google has reported a 300 per cent rise in searches for the term ‘online courses’ since the pandemic took hold.

We hope that you'll find these guides useful - for yourself and for anyone that you are helping to stay connected.

The Digital Champions (DCs) we support through our Digital Champions Network (DCN) cascade digital skills to peers within the workforce and in the community. In turn they support the development of digital skills with service users and customers.

Digital Unite (DU) is delighted to announce a collaboration with Capgemini, in a new programme that will help DU’s member organisations leverage their Digital Champion activities so they can reach more people with digital skills support.

Bath and North East Somerset Council has joined Digital Unite’s Digital Champions Network as part of their drive to embrace a digital first future.

An independent 2-year evaluation[1] has shown that our Digital Champions Network (DCN) gives organisations the impetus (or fillip) to get digital inclusion started – providing them with the framework they need to drive forward digital skills programmes.

Our new Digital Health Champion Network trains volunteers and staff the easy way.

Developed in partnership with NHS Digital, the Network's online training and tools gives them the confidence and knowledge to help patients with using the internet.

Check out our infographic below to learn more.

An independent evaluation of our Digital Champions Network has shown that a resounding 97% of Digital Champions would recommend its training. Over 80% also agreed that the Network’s courses and resources has made them better at helping others with digital skills.

If you’re planning a digital inclusion programme in 2020 you need to put Digital Champions at the heart of it. People with low or no digital skills need long term and regular support from someone they trust. A Digital Champion provides that.

It wouldn’t be Christmas without a festive look at the work we do, and what better perspective could we take than a celebration of our inspirational Digital Champions.

With over 2,400 currently being trained and supported in our Digital Champions Network we have got to know quite a few!

We know digital inclusion is a tricky beast. With stretched resources, competing priorities and a target audience that’s often based far and wide, the challenge can sometimes seem insurmountable. 

But good digital inclusion and digital skills is vital; for your business, for your staff and for your service users. Let’s face it, if you want to invest in technology to improve your organisation you need to invest in your people, so they have the skills to use it. And by now we are all aware of the positive and life-changing benefits being online can bring people personally.   

Swetha Papisetty was named Digital Champion of the Year in our recent Achievement Awards 2019 and is a Digital Champion with housing provider, Poplar Harca in East London.

Following new legislation this year, Digital Unite has teamed up with UNISON to create new accredited training that shows people how to help colleagues with their digital payslips.

This Get Online Week (14-20 October) our Chief Executive, Emma Weston OBE talked to Charity Digital News about how Digital Champions in the workplace can support organisations with digital transformation.

The full article is below.

Caspar Kennerdale (pictured on the left with learner, Jay Madawala) joined Digital Unite’s Digital Champions Network for free as part of the Lottery funded One Digital programme.

A new accredited online course and dozens of new resources have been launched by Digital Unite to train staff as Workplace Digital Champions and improve digital skills across an organisation.