Digital inclusion is challenging. Throw in a pandemic and it becomes even trickier. But yet, Covid-19 also presented a huge opportunity, shining a light on the need to be online and accelerating digital engagement like never before.
For organisations at the frontline, with communities relying on their services and support but without the means or skills to do it digitally, it was frankly overwhelming. So many new and different scenarios to consider, set against a time where people’s health, wellbeing and personal circumstances were being challenged to the extreme.